Refund Policy for Agromitra Company

Effective Date: 21-12-2024

At Agromitra, we value the trust of our farmers and aim to ensure a seamless experience with our products and services. This Refund Policy outlines the conditions under which refunds may be issued for purchases made through Agromitra.

1. Eligibility for Refund

Refunds will be considered under the following circumstances:

1.1 Damaged or Defective Products:

• If the products (e.g., seeds, fertilizers, equipment) are found to be damaged or defective upon delivery.

• Evidence, such as photos or videos, must be provided within 7 days of receipt.

1.2 Incorrect Products Delivered:

• If the products delivered do not match the order placed.

• The incorrect product must be returned in its original condition, unused, and unopened.

1.3 Service Issues:

• If a paid service (e.g., technical guidance or training) is not delivered as promised.

• Refunds for services will be issued after a thorough investigation of the issue.

1.4 Cancellation of Orders:

• Orders can be canceled before dispatch for a full refund. Once dispatched, the refund will be processed after the product is returned, and return shipping charges may apply.

2. Non-Refundable Situations

Refunds will not be issued in the following cases:

• Products damaged due to improper handling or storage after delivery.

• Products that have been opened, used, or tampered with.

• Requests made after the specified claim period (7 days for products, 14 days for services).

3. Refund Process

3.1 Initiating a Refund Request:

• Contact our customer support team at [Insert Contact Email or Phone Number].

• Provide the order details, reason for the refund, and any supporting evidence (e.g., photos, videos).

3.2 Return of Products:

• If a product needs to be returned, our team will guide you through the process.

• Ensure the product is securely packaged to avoid further damage during transit.

• The cost of return shipping will be covered by Agromitra if the issue is due to our error.

3.3 Refund Timeline:

• Once the returned product is received and inspected, the refund will be processed within 7-10 business days.

• Refunds will be credited to the original payment method or as store credit, depending on your preference.

4. Replacement Option

Instead of a refund, you may opt for a replacement of the product. Replacements are subject to stock availability and will follow the same process as refunds.

5. Contact Information

For refund-related queries, please reach out to us:

• Phone: 7903406734

• Email: info@agromitraa.com

• Address: Agricultural Organic Solution And Service 1013 Dev Prime Indestriyal Area Ahmedabad Gujarat 380051

Agromitra reserves the right to amend this Refund Policy at any time. Changes will be communicated via our website or other appropriate channels. By using our services, you acknowledge and agree to the terms of this Refund Policy.